Delivery Information

SHENZHEN CHONGWEI Tech Co.,Ltd we are committed to ensuring that your orders are delivered to you promptly and securely.

1. Shipping Options

We offer a variety of shipping options to meet your needs. During the checkout process, you can select the shipping method that works best for you. Our standard options include:

Standard Shipping: Affordable and reliable with delivery within 10-15days business days.

Express Shipping: Fast delivery, typically within 6-7 business days.

Please noted that shipping costs and delivery times may vary depending on your location and weight/size of your order.

2. Tracking your Order

Once you order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress through carrier's website. If you have any issues tracking your order, please contact our customer service team.

3. Delivery Issues

Failed Delivery Attempts: If the carrier is unable to deliver your package, they will usually leave a notice with instructions for rescheduling delivery or pick up the package.

Incorrect addess: Please ensure your shipping address is accurate at the time of check out. We are not responsible for delays or additional costs caused by incorrect addesses.

Damaged or Lost Package:

While we take every precaution to ensure your order arrives safely, unforeseen issues can occur, if you package is lost or damaged during transit, please contact us immediately so we can resolve the issue.

4. Customs and Import Duties

For international orders, customs fees, taxes, or import duties may apply depending on your country's regulations. These charges are the responsibity of the customer and are not included in the shipping cost. Please check with your local customs office for more information.

5. Contact Us

If you have any questions about your delivery or need assistance, our customer service team is here to help. You can reach us at:

Email: sales@zikkzap.com

Phone:+8615919303505

Business Hours: 9:00-24:00

Thank you for choosing SHENZHEN Chongwei Tech Company! We appreciate your trust in us and are dedicated to providing you with a seamless and enjoyable shopping experience. If you have any feedback or concerns about your delivery, please don't hesitate to contact us.